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Terms & conditions

Welcome Aboard

Thank you for choosing Destiny Blue Charters. Before making your booking, please take a few moments to read our Terms & Conditions. If you have any questions, we're always happy to help - simply get in touch by phone or email.

Tour cancellations & Changes

We understand that plans can change.

Customer Cancellations

  • Cancellations made more than 48 hours before your scheduled departure will receive a full refund.

  • Cancellations made within 48 hours of departure will incur a 100% cancellation fee, as your reserved place may not be able to be rebooked.

Operator Cancellations

Guest safety is always our highest priority. Tours may occasionally be postponed, amended or cancelled due to weather, sea conditions, tides, minimum passenger numbers or other unforeseen operational circumstances.

If Destiny Blue Charters cancels your tour, you'll be offered one of the following:

  • Transfer to another available date

  • Change to another available Destiny Blue experience

  • A full refund

In the unlikely event of an advertised pricing error, Destiny Blue Charters reserves the right to amend or cancel the booking before confirmation.

1. Booking & Payment

When you book with Destiny Blue Charters, you are reserving a place on your selected experience for yourself and any guests included in your booking.

  • Full payment is required at the time of booking.

  • All advertised prices exclude GST unless otherwise stated.

  • Environmental Management Charges (EMC) will be refunded if a guest is unable to participate in the tour.

  • When a Customer books a tour with Destiny Blue Charters, they are reserving a place on the selected tour for themselves and any passengers included in the booking.

  • Full payment for the tour is required at the time of booking.

  • All listed prices exclude GST. Where GST applies, it will be added to the total price as required by law.

  • If a Customer cancels their booking more than 48 hours before the scheduled tour date, a full refund will be issued.

  • If cancellation occurs less than 48 hours before the tour, the full booking fee will be charged because the reserved seat may not be able to be resold.

  • Destiny Blue Charters may cancel a booking at any time due to weather conditions, safety concerns, transport availability, force majeure, or other circumstances outside of our control. If this occurs, the Customer will receive a full refund. This refund represents the full extent of our responsibility for the cancellation.

  • Tours may also be cancelled if the required minimum number of participants is not reached.

  • Any environmental management charges paid in advance for the Great Barrier Reef Marine Park Authority will be refunded if a customer does not attend the tour.

2. Passenger Responsibilities

When making a booking, the Customer may include additional passengers by purchasing tickets on their behalf.

By attending a tour or participating in any part of the experience, both the Customer and all passengers agree to these Terms and Conditions.

The Customer is responsible for ensuring that all passengers included in their booking have read and agreed to these terms before attending the tour.

Destiny Blue Charters reserves the right to refuse participation or boarding to any Customer or passenger if, in our judgment, they:

 

  • Are intoxicated or behaving in a threatening or abusive manner
     

  • Fail to follow reasonable instructions given by crew members or tour staff
     

  • Violate these Terms and Conditions
     

  • Pose a safety risk to themselves or others
     

 

Tour schedules, prices, or vehicles/vessels used may change if necessary and without prior notice.

All passengers must follow applicable laws, regulations, and safety instructions during the tour.

4. Liability and Responsibility

By participating in our tours, the Customer agrees that Destiny Blue Charters Pty Ltd, including its staff, owners, and operators, will not be held responsible for:

 

  • Personal injury or death

  • Loss or damage to personal belongings

  • Travel disruptions or related costs
     

 

This applies to activities including boarding, transport, water activities, tours, and disembarking, except in cases where loss or damage is directly caused by negligence from Destiny Blue Charters.

The Customer agrees to compensate and protect Destiny Blue Charters against any claims, damages, or expenses arising from a breach of these Terms and Conditions or from claims made by passengers included in their booking.

5. Health, Safety and Participation

  • Destiny Blue Charters reserves the right to refuse participation for infants, young children, or passengers using wheelchairs on certain tours where safety risks may exist.

  • Some environments or tour conditions may make it impractical to ensure safety for these passengers on group tours.

  • These limitations comply with applicable Australian legislation including the Disability Discrimination Act 1992, Work Health and Safety Act 2011, Anti-Discrimination Act 1991, and Age Discrimination Act 2004.

  • In some cases, private charter options may be available to accommodate passengers with specific accessibility needs.

6. General Conditions

This agreement is governed by the laws of Queensland, Australia, and any legal matters will fall under the jurisdiction of Queensland courts.

If Destiny Blue Charters chooses not to enforce a particular part of these Terms and Conditions at any time, this does not mean we waive the right to enforce it later.

Acceptance of these Terms and Conditions forms a legally binding agreement, including acceptance through electronic communication or online booking systems.

We Can't Wait to Welcome You Aboard

Our goal is simple - to provide every guest with a relaxed, personalised and unforgettable day on the Great Barrier Reef. If you have any questions before booking, please don't hesitate to get in touch. We're always happy to help.

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